The subject of this study is “ Improve concern processes through utilizing modern determination support system ” : A instance survey on Dhaka Branch of Uttara Bank Limited ” . To fix this study, I have taken the necessary aid from the Uttara Bank Limited ( UBL ) .
My study is designed based on “ General Banking Activities ” ( what the bank by and large does ) of UBL and how modern determination support system aid this company to do determination. The Bank accomplishes these activities under a several section, such as: Account ‘s gap & A ; Clearing, Loans & A ; Advance, Local Remittance, Foreign Remittance and Cash & A ; Accounts Departments.
Account ‘s Opening & A ; Clearing Department trades with opening the different types of histories, publishing the checkbook, inward & A ; outward glade and returning of the check. A client can open different types of history, such as: economy, current & A ; different type of sedimentation history.
The Uttara Bank Limited offers different remittal installations. Under the local remittal section, the clients can direct & A ; reassign one topographic point to another in Bangladesh. This money through the mail transportation, telegraphic transportation, demand bill of exchange and pay order. Under the foreign remittal section, the bank helps the emigres to remit their hard-earned money to the native state. The bank received & As ; pays the hard currency, records the minutess and prepares the statements of day-to-day, hebdomadal, monthly & A ; annually.
ORIGIN OF THE REPORT
There exist immense differences between theoretical cognition and practical cognition. This study on Uttara Bank Limited is prepared to carry through the partial demand of the organisation.
MATHODOLOGY OF THE REPORT:
Types of research: The research is an explorative research.
Beginnings of informations: Data for the intent of forming this study has been collected from both primary and secondary beginning.
Primary informations:
Personal Observation
Face to confront conversation officer & A ; clients
Working at different desks of the bank.
Secondary beginnings of informations: The web site of Uttara Bank Limited assorted research oriented and marketing books were the secondary beginning of informations.
Secondary informations:
All of the informations are collected from assorted pub king of beastss of Uttara bank ltd.like
Annual study of Uttara bank ltd
Published brochure of uttara bank Ltd.
hypertext transfer protocol: //www.uttarabank-bd.com/
Time frame of the study
Name of the section:
General banking departmentaˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦.. 8 yearss
Histories sectionaˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ 10 yearss
Scope of the Report
This study covered the overall general banking system of Uttara Bank Limited and usage of modern determination support system. There are many subdivisions of UBL across the state and among those subdivisions I will be done my research in Rokeya Shorony Branch, Dhaka. I was seeking to cognize all possible activities associating to this subdivision while I carry oning this research.
Restrictions of the Report
The study was completed under certain constrains which were:
Trouble in communicating and gaining entrees to fiscal sector.
Non-availability of the most needed informations.
Assignment clip is non adequate clip for such an extended survey so clip restraints are another restriction of this study.
Some informations could non been collected for confidentially or secrecy of direction.
The bankers are really busy with their occupations, which lead a small clip to confer with with.
Overview of UBL
Uttara Bank Limited UBL is a private commercial Bank in Bangladesh. Uttara Bank-one of the largest and oldestA private-sector commercial bank in Bangladesh, with old ages of experience. Adaptation of modern engineering both in footings of equipment and banking pattern ensures efficient service to clients.A 207 subdivisions at place and other more affiliates worldwide create efficient networking. Uttara Bank is a bank that serves both clients and state.
Historical Background of UBL:
During 28th January, 1965. At that clip it ‘s paid up capital was 69.13 crore and net income figure was 42lac. During September 1983 it was privatized under denationalization act. At that clip this sedimentation was 231.03 crore and net income figure was 5.06 up to 2003 its figure of subdivisions bases to 198 and it ‘s paid up capital was 100 million. 95 % of its portion holder is public and remainder of portion holds by Government. Uttara Bank Ltd. is one of the largest and oldest private-sec1o commercial Bank in Bangladesh. Adaptation o modern engineering both in footings of equipments and banking pattern guarantee efficient service to clients I9 subdivisions at place and 200 affiliates world-wide create efficient networking, and range capableness.
Mission Vision & A ; aims of UBL:
2.3.1 Mission:
The bank has some mission to accomplish the organisational ends. The bank looks frontward with exhilaration and a committedness to convey greater benefits to customers.Some of them are every bit follows as:
Uttara Bank Limited provides high quality fiscal services to beef up the well-being and success of single, industries and concern communities.
Its purpose to guarantee their competitory advantages by upgrading banking engineering and information system.
UBL intends to play more of import function in the economic development of Bangladesh and its fiscal dealingss with the West of the universe by complecting both modernistic and international operations.
The bank creates wealth for the stockholders
The bank believes in strong capitalisation.
Its maintain high criterion of corporate and concern moralss.
Uttara Bank Limited ( UBL ) HIERARCHY
Pull offing Director
a†“
Deputy Managing Director
a†“
Asst. Managing Director
a†“
General Manager
a†“
Deputy General Manager
a†“
Asst. General Manager
a†“
Senior Principal Officer
a†“
Chief Officer
a†“
Senior Officer Grade -1
a†“
Officer Grade -2
( Beginning: ANNUAL REPORT OF UBL 2009 )
UBL bank is giving loan these classs: superior, good and acceptable.
UBL bank is consideration loan this class: Fringy or Watch list.
UBL bank had given no loan these classs: Particular Mention, Sub criterion, dubious, bad and loss.
( Beginning: ANNUAL REPORT OF UBL 2009 )
Revised Interest rates on sedimentation & A ; loaning
Type of sedimentation
Rate of Interest
SB Account
4.50 %
STD Account
5.00 %
Fixed Deposit:
I ) 3 months & A ; above but less than 6 months 6.25 %
two ) 6 months & A ; above but less than 1 twelvemonth 7.50 %
three ) 1 twelvemonth & A ; above but less than 2 old ages 8.00 %
four ) 2 old ages & A ; above but less than 3 old ages 9.00 %
1.
Classs of loaning
( Agribusiness )
Rate of Interest
Crop Loan
10.00 %
Agro-based Industries
10.00 %
2. Large and Medium Scale Industries ( TL ) 15.00 %
3. Working Capital
Loans & A ; progresss upto Tk. 1 Crore 15.00 %
Loans & A ; progresss above Tk. 1 Crore to 3 crore 14.50 %
Loans & A ; progresss above 3 crore to 10 crore 14.00 %
Loans & A ; progress above 10 crore 13.50 %
4. Export
P. C. against export of natural jute 7.00 % ( Fixed )
O.D. against export of leather merchandises 7.00 % ( Fixed )
O.D. against export of other trade goods 7.00 % ( Fixed )
5. Other commercial loaning
Jute trading 14.50 %
Fertilizer trading 13.50 % to 15.00 %
( degree Celsius ) Other merchandising 13.50 % to 15.00 %
6. Small and bungalow Industries ( TL )
Interest rates will be charged in the undermentioned mode:
Loans & A ; advances up to Tk. 1 crore 15.00 %
Loans & A ; progresss above Tk. 1 crore to 3 crore 14.50 %
Loans & A ; progresss above 3 crore to 10 crore 14.00 %
Loans & A ; progresss above 10 crore 13.50 %
7. Others
Housing
Residential 14.50 %
Commercial 14.50 %
Transport 13.50 % to 15.00 %
Cold Storage 13.50 % to 15.00 %
Brick Field 13.50 % to 15.00 %
Loan Against work order 13.50 % to 15.00 %
Interest rates will be charged in the undermentioned mode:
Loans advance up to Tk. 1 crore 15.00 %
Loans & A ; progresss above Tk. 1 crore to 3 crore 14.50 %
Loans & A ; progresss above 3 crore to 10 crore 14.00 %
Loans & A ; progresss above 10 crore 13.50 %
Loan against F.D.R 2 % above the rate allowed on FDR.
Loan Against DPS 15.00 %
Loan Against WEDB & A ; ICB Unit Certificate 14.50 %
Loan Against surrendered value of 15.00 %
Life insurance Policy
Consumer loan 15.00 %
Personal Loan 15.00 %
Small concern loan 15.00 %
House mending / redevelopment loan 14.00 %
8. Non -Banking Financial Institution
and other syndicated loans 12.50 % ( lower limit )
( Beginning: ANNUAL REPORT OF UBL 2009 )
Head wise place of bank ‘s Invested Fund at the terminal of the twelvemonth 2009 is given below:
UBL Invested Fund of 2009:
Heads of Investing
( Taka in 1000000s )
Treasury Bills and Chemical bonds
Approved Debenture ( in purchase monetary value )
Prize Chemical bond
14,142.8
231.0
8.1
Ordinary Shares:
a. Eastern Bank Ltd. 43.1
b. Karmasangsthan Bank 10
c. ICB ( Approved ) 7.9
d. CDBL 1.0
e. Other Companies 11.9
73.9
Sum:
14,455.8
Beginning: ANNUAL REPORT OF UBL 2009
Import and Export Business:
Bank has been go oning to widen particular importance on foreign concern from the beginning of its constitution which is still predominating during the twelvemonth. In 2009 import concern stood at Tk. 25,407.9 million as compared to the volume of Tk.22,630.4 million of 2008. Export concern handled by the Bank during the twelvemonth 2009 amounted to Tk. 14,784.5 million as against Tk. 18,133.9 million of the predating twelvemonth.
DIFFERENT DEPERTMENTS OF UBL
There are 2 wings of UBL.
1. Head office
2. Regional office.
Each contains their different subdivisions and bomber subdivisions have been given holla:
1.1 Head office:
Chairman ‘s secretariat
Pull offing manager ‘s secretariat
Share section
MIS & A ; computing machine section
1.2 Human resources division:
forces section
developing institute
constitution sections
stationary and records sections
trial key section
conveyance section
1.3 Marketing division:
Business development section
Branches section
Engineering section
Public section
1.4 Credit division:
Credit operation section
Recovery section
Lease funding unit
CIB unit
1.5 Accounts section:
Statisticss section
Reconciliation section
Outgo section
1.6 Audit & A ; review division:
Internal audit section
External audit section
1.7 International division:
Treasury section
Covering room
3.2 Regional offices of UBL:
Regional Offices
Dhaka North Zone
Dhaka South Zone
Mymensing Zone
Chittagong Zone
Bogra Zone
Rajshahi Zone
Barishal Zone
Comilla Zone
General Banking
Functions of UBL:
Accepting sedimentations
Allowing recognition
Investing
Auxiliary map of a bank:
Supplying remittal installations
Supplying TT ( telephone transportation ) & A ; MT ( mail transportation ) installations to its ain subdivisions.
Executing standing innuendos of clients
Supplying safe sedimentation cabinets
Undertaking Foreign Exchange concern include issue of missive of Credit ( LIC ) Buying or merchandising of securities-collecting interest/dividends on securities/shares etc.
Roll uping measures / Cheques/ PO.
Any other service given by a modern banker.
Procedures for opening Histories:
The debut shall be obtained in composing in the several column of Account opening signifier.
For opening nest eggs bank history of single either singly or jointly, passports and NID cards accepted for debut, but later proper debut may be obtained.
Introduction of Current Account by members of the staff may be allowed but shall be discouraged every bit far as possible.
Current Account shall sooner be introduced by another Current Account holder acceptable to bank.
Introduction of Account holder of other subdivision may be accepted with cautiousness. In that instance the introducer ‘s signature must be verified by authorised officer of that subdivision and authenticated by a forwarding missive.
Photographs of history holder must be attested by the introduce.
Letter of thanks be issued to introducer in Bank ‘s standard specimen.
Every individual must be fill up KYC ( cognize your client ) signifier.
Account Section:
This is a really much important section for each subdivision of a commercial bank. Records for all the dealing of every section are kept here every bit good as with the several subdivisions. Accounting section varies all the fiscal sum s and content of minutess. If any disagreement arise sing any dealing this section study to the concern section.
Undertaking of history subdivision
records all dealing in cashbook
records all dealing in the general and subordinate books
prepare day-to-day fund map, hebdomadal place, periodic statement of personal businesss
prepare necessary statement for describing intent
pay all outgo on behalf of the subdivision
do salary statement and pay wage
budgeting for subdivision
Make charges for different types.
UBL Business Information System
UBL presently used accounting package for their general intent. All dealing and history information are computerized. Customer and loan, sedimentation etc. The maintain all bellow information with their package.
Customer information
Deposit information
Loan and involvement information
All transactional information
Employee Detailss
Employee payment system
Cost benefit analysis
Insurance information
All transactional study can be generated
Annual study etc
UBL accounting package ‘s some interfaces are given bellow
Picture: 1
Picture: 2
Picture: 3
Picture: 4
UBL Main Problems:
UBL has many subdivisions all over the state. Sometimes they arrange run intoing for managerial intent. Engagement of meeting for managerial individual is more of import. But due to traffic jam and timing they ca n’t able to take part the meeting. For this ground they are confronting a large job to run the UBL decently.
Problems in determination devising
Peoples do non able to go to the meeting in proper clip
It is dearly-won to go to the meeting
That ‘s non clip devouring
Soman
Group Decision Support Systems ( GDSS ) – An synergistic, computer-based system that facilitates solution of unstructured jobs by a set of decision-makers working together as a group. It aids groups, particularly groups of directors, in analysing job state of affairss and in executing group determination doing undertakings.
( hypertext transfer protocol: //www.tbrc.fi/pubfilet/TBRC_200245112011.pdf GDSS: 10.12.10 )
Advantages of GDSS
High degree directors can pass 80 % of their clip doing determinations in groups. Applied right, GDSS can cut down this clip, geting at a better determination faster.
More participants = more cognition available on which to establish determination
Be easy to larn and utilize
Specially design system
Better the procedure and merchandise of group determination devising
Supporting positive group behaviour
Anonymity – thrust out fright taking to better determinations from a diverse hierarchy of determination shapers
Parallel Communication – eliminate monopolising supplying increased engagement, better determinations
Automated record maintaining – no demand to take notes, they ‘re automatically recorded
Ability for practical meetings – merely need hardware, package and people connected
Portability – Can be set up to be portableaˆ¦ laptop
Global Potential – Peoples can be connected across the universe
No demand for a computing machine guru – although some basic experience is a must
Disadvantages of GDSS:
Cost -infrastructure costs to supply the hardware and software/room/network connectivity can be really expensive
Security – particularly true when companies rent the installations for GDSS ; besides, the facilitator may be a lower-level employee who may leak information to equals
Technical Failure – power loss, loss of connectivity, relies to a great extent on bandwidth and LAN/WAN substructure – decently apparatus system should minimise this hazard
Keyboarding Skills – reduced engagement may ensue due to frustration
Training – acquisition curve is present for users, varies by state of affairs
Percept of messages – deficiency of verbal communicating could take to misinterpretation
Typical GDSS Procedure
Group Leader select package, develop docket
2 ) Participants meet ( in determination room/Internet ) and are given a undertaking.
3 ) Participants generate thoughts – insight anonymously
4 ) Facilitator organizes thoughts into classs.
5 ) Discussion and prioritization – may affect ranking by some standards and/or evaluation to the facilitators scale
6 ) Repeat Steps 3, 4, 5 as necessary
7 ) Reach determination
8 ) Recommend supplying feedback on determination and consequences to all involved
GDSS Time/Place Environment
Types of GDSS
There are four types of GDSS harmonizing to how they fit along two dimensions.
1. The physical propinquity of group members.
2. Decision doing session continuance.
Show in graph
1 Decision room
Traditional one off run intoing with the support of computing machine. All participants sit within a room and faced a proctor or projector for group meeting.
Recommendation:
Decision room is non sweet able for the UCB because subdivisions of UCB separated in a big distance.
2. Teleconferencing
More than one meeting room which is geographically distance can be connected through teleconferencing. Can be including audio picture and computing machine links for particular schedule meetings. With GDSS constructs this represents a director of bing engineering.
In this image all office is situated in regardful territory of state.
Recommendation
Using “ Teleconferencing ” the can set up
3. Local Decision Network
Participants off meeting when stay in a individual edifice and they participate and dial with jobs on a regular basis. Without run intoing face to face they can discourse sitting on their ain desk.
Peoples hold a meeting with each individual with their ain office through a LAN.
4. Distant Decision Making
Using this GDSS meeting may be called at merely a few proceedingss ‘ notice utilizing a broad country web to pass on with other member.
Components of GDSS
1. Hardware
2. Software
3. Peoples
4. Procedure
Best Uses of GDSS
Complex determination devising
For Large Groups – a meeting of 2 or 3 people does non warrant GDSS investing
Choosing the Right GDSS
See the followers
Decision Task Type
Group Size
Location of members of the group
Available Software:
Group Systems offers a aggregation of package tools to back up group activities such as brainstorming, information assemblage, thought organisation, vote, penchant collection, and consensus edifice.
Proposed Solution
So GDSS is the best solution for UCB. Using “ Remote Decision Making ” of GDSS they can work out their job. Because their subdivisions is situated all over the state. Using Distant Decision Making of GDSS UCB managerial individual can go to the meeting sitting on their ain subdivision office on clip and can able to portion their cognition and thoughts with other member. It is clip devouring for them. It ensures presence of all member to the meeting harmonizing to agenda clip.